Refund Policy
Refund Policy – Crafti Nation
At Crafti Nation, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds are processed.
1. Eligibility for Refunds
- Refunds are only applicable if the product is:
- Damaged during delivery.
- Defective or not as described.
- Incorrect item received.
2. Non-Refundable Items
Personalized or custom-made products.
Items purchased on sale or clearance.
Products that have been used, altered, or damaged after delivery.
3. Process for Refunds
Contact our support team at with order details and proof (photos/videos of the issue).
Our team will review the request and confirm eligibility.
Approved refunds will be processed to the original payment method within business days.
4. Return Shipping
If a return is required, the customer is responsible for return shipping costs unless the item was defective or incorrect.
We recommend using a trackable shipping service for returns.
5. Late or Missing Refunds
- If you haven’t received your refund within the expected timeframe:
- Check with your bank or payment provider.
- Contact us if the issue persists.