Refund Policy

Refund Policy – Crafti Nation

At Crafti Nation, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds are processed.

1. Eligibility for Refunds

  • Refunds are only applicable if the product is:
  • Damaged during delivery.
  • Defective or not as described.
  • Incorrect item received.

2. Non-Refundable Items

  • Personalized or custom-made products.

  • Items purchased on sale or clearance.

  • Products that have been used, altered, or damaged after delivery.

3. Process for Refunds

  1. Contact our support team at [your email here] with order details and proof (photos/videos of the issue).

  2. Our team will review the request and confirm eligibility.

  3. Approved refunds will be processed to the original payment method within [insert number] business days.

4. Return Shipping

  • If a return is required, the customer is responsible for return shipping costs unless the item was defective or incorrect.

  • We recommend using a trackable shipping service for returns.

5. Late or Missing Refunds

  • If you haven’t received your refund within the expected timeframe:
  • Check with your bank or payment provider.
  • Contact us if the issue persists.